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I ordered food from a local chinese restaurant that uses this platform. I put in my order and got a confirmation my order is confirmed. 2 hours later my food isn't here and I didn't get any notification as to why. I call the restaurant as per beyondmenu's instructions and turns out as soon as I put the order, the restaurant got a cancellation of the order, even though my card was charged and everything. I had to replace the order with the restaurant directly and they were nice enough to ask beyondmenu to refund me my money instead of me having to deal with them directly. They got no reason as for the cancellation and I never got notified of my order being cancelled. Lesson: just order directly from the people and DO NOT USE BEYONDMENU!
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I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and...
This company is not reliable at all. After waiting 30 minutes for an order that was suppose to be...
Hi Teri L.,
We are sorry for the inconvenience. May we ask for more details of the order so we can check why the order was cancelled? There are few reasons why we need to cancel an order, few of those are: restaurant requested to cancel your order or payment details wasn't fully verified. Once an order is cancelled, a confirmation email is sent to customers and an automatic refund is then requested which will be posted in 3-5 business days depending on your bank's processing time. You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service