I had rented and purchased movies through Vudu on my Blu-Ray. Then I updated my email and payment info and tried for almost 2 MONTHS to get Vudu to update my account info. With my Blu-ray. I provided my device ID 3 times and they just couldn't get it done. The first time I requested to have old info removed from my device, they completed shut down the online email chain and input my problem was "resolved". The last straw was an apology for closing the conversation before problem resolved and said their records showed my device was connected to my new Email and how do I wish to proceed. There is still no devices connected to my new email! I give up. But after reading all the streaming/buffering problems, I'm satisfied with my decision to cut them off at the neck. USELESS IDIOTS!