Teresa v.

Two weeks after I placed my order and had heard nothing, I contacted the sales department. I was told that two of my items were on backorder and everything would be shipped when they were in stock. I hadn't been advised of the backorders and needed the third item for my senior dog. I was told they would ship the item they had in stock since I needed it right away. Another two weeks later, when no order arrived and no further information had come my way, I contacted them again. It was like the first conversation had never happened. But, the two backordered items were now in stock and they would be shipping my order soon. Then I received an invoice for $7. Until this time, I'd been emailing the company but decided it was time to phone. The phone rep was not the least bit concerned about my now month-old order or the fact that I'd been lied to and the $7 was apparently for additional shipping that wasn't on my original invoice. I cancelled everything and that was when Entirely Pets finally got something right... I had my refund the same day. I will never order from this company again.