Teresa s.

Booking online and get to seat choice but it wouldn't let me so I called customer rep. Says he'll book my seat guaranteeing my choice for full itinerary for Only $9. Gives me full price I needed to pay with a higher flight cost! I said no it shows less. He then can see my lower cost but says it has booked. Puts me on hold while checking. While on hold, I book flight that he wouldn't honour price, then call again to another rep for seat selection. She tells me that they cannot guarantee seats and that is fee for general request only. Scam! So I was lied to! Request conversation with Spvr to discuss this and about higher rate of seat cost. Told that flighthub gives customer the higher cost seat choice even though there is a cheaper one as they are the ones assigned to their company and they have to promote that cost! Scam! No Customer service and 3.5 hours of getting nowhere! I said they should pay me for my time by honouring to pay my reserved seat selection! Did it go anywhere... NO! To speak with mgr an impossible feat! So very poor! They should lose their TICO Licence for misrepresentation in all areas of business! Report to BBB and get them out of CANADA!