Teresa L.

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Teresa
Teresa
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Jul 10,2019
Offer Up is not the app for shipping nationwide
I have been selling on offer up for a few years. I was excited about their decision to offer shipping and gain more customers around the country. I have tried three times to give offer up the benefit of the doubt but I must say they are failing miserably. I wait my 7 days after customer received the item and still do not get paid. I email support where I get the first canned response, then the second canned response forwarding my issue to the appropriate department, then the 3rd response from someone claiming to have corrected the internal issue and to expect my deposit in 3-5 more business days, blah blah. I respond back that I think they should expedite my payment due to their issue. I then get an email stating I can pay for expedited deposit on the next sale. Just ridiculous. That does nothing for me now and how rude to act as though I am ok with their "so called" customer resolution. I changed all my offers to exclude the option to ship Nationwide. It should not take 2-3 weeks to get paid. I get paid from Poshmark and Mercari within a week after shipping my items. Offer Up is not ramped up to provide this service.