I placed and order for Christmas Gifts and bought 3 pairs of shoes for Christmas one pair doesn't fit my daughter and they keep telling me I never placed an order so I can't return the pair that doesn't fit. They have the amount I spent, the day I ordered the day I received it the e-mail address that the confirmation I received for the order and the shipping address and they are telling me they don't find and order and that is so that I can not return them. I will never order from them on line ever again.