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Do not buy from this company. I ordered a few items well over a month ago and paid extra for tracking. Items still not received and when I attempt to track my order the status keeps changing. I contact on-line chat and they have no idea where my order is, they first say it takes 15-21 days, then they say 21-30 days, then they say 21-30 business days. They don't care. DO NOT WASTE YOUR TIME AND YOUR MONEY ON THIS COMPANY!
I placed an order before checking the reviews! Shame on me. I placed an order in mid-February and it was supposed to arrive today. I went in to my account to check the status... and it simply still say's "Processing". I've sent them an email. It'll be interesting to see what the response is and based on the information I am reading here, likely not favorable. If and when I do receive my order, I am not optimistic about it's condition. If it does work out, I'll certainly add to this, until then...
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Dear customer,
We are sorry for inconvenience caused and hear this bad experience.
For this problem you talked about, we help you search it on our system.
But it is regret that we do not find your order via your name here.
So would you please kindly tell us your order number for check firstly?
May be your package is an international shipping, so it will take more days for delivery.
But we will do our best to help you find it and give you a satisfied solution.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.