Teresa F.

I ordered some facial moisturizer on 3/21/12, and, by 5/7/12, I was tired of waiting for it to arrive. I requested a refund. I was told on 5/29/12 from customer service that in 2-4 weeks I'd receive a refund. I'd received no other replies to my new inquiries from customer service since, and I checked in with them about once per month regarding the status of my refund. It had been nearly 13 weeks since I was told I would receive a refund, so after no more response from customer service, I filed a complaint with BBB.

THAT finally triggered the company to mail me a refund check. So I received a full refund after 14 weeks of waiting. Buyer... definitely beware!