Teresa F.

I booked a room at the Arkansas House in Jasper one year ago. I then called last week to confirm my reservation. My initial reservation (Visa charge) was with a male who answered the phone and when I called to re-confirm, it was a female. I arrived Friday afternoon and walked my service dog over to a grassy area to the side. A female came running out saying "no dogs were allowed on the premises." She assumed I wasn't staying there but I gave her my last name and assured her I was. Her hands then started shaking uncontrollably and she began to yell that a previous guest had snuck in a dog with fleas and her "special needs" daughter (their maid) could not get rid of them. And another previous guest's dog had barked all night keeping guests awake which led to a negative online review. I offered to present my service dog's card, vest and papers but she refused to view them. At that time a male (husband) came walking through the lobby. He proceeded to vent that he "didn't appreciate my lies about the dog" and he stated it was "a very big issue." She then said, "as a Godly woman she would pray for my soul because there was nothing worse than a liar." By then I had realized how unstable these people were and I backed out of the lobby and walked up and down Main Street searching for a safe place to stay. The other area hotels were full, so I sat on a porch across the street and called the friends I was meeting. I described the hostility I had unknowingly walked into and they assured me we would find an alternative. I had to walk back into the establishment in order to gain a refund but there was nobody at the front desk. I Googled their phone number (also Jasper Police Department's number in case I needed them to intervene) and the same female hung up on me. I called back 2 more times reiterating that I was in the lobby needing the refund. She finally came downstairs but she did not want to refund my money. I asked her if she was aware of ADA Guidelines and she admitted she was but said they "made their own rules." Once again she called me a liar and said, "as a Godly woman she would pray for my soul because there's nothing worse than a liar." She kept making fun of "whatever that dog does for me" which I found particularly appalling if she indeed does have a handicapped child. She finally ran numbers on a credit card machine and tossed a receipt on the front desk. My poor dog was still shaking from all the yelling and hostility and I just wanted to get him out of the dysfunction. I would be very very wary of even walking into this place. I wish I'd read ALL of the online reviews as I now see this exact scenario happened to a young woman just last year. Deal with these people at your own peril!

I've used this product for years with no issues but clearly they've recently changed it.
I've had my compact for about a month and it's crumbled into one huge mess!
There is no salvaging it and I have no choice but to toss it in the bin.
They've raised their prices but clearly lowered their quality.
How very disappointing!

I hired U-Pack out of Ft Smith, Arkansas to move my personal possessions from state to state and made sure it was covered by insurance.
Their driver proceeded to wreck the moving truck destroying my antiques and causing extensive damage throughout the entire 26 foot load.
U-Pack then flatly refused to honor the insurance coverage claiming there was "no proof" that their driver was at fault.
Although 68 photos of my irreparable/irreplaceable antique furniture would prove otherwise!
I won my lawsuit against them but that couldn't undo the damage already done to my antiques.
U-Pack is a highly unethical and unprofessional company.
If you entrust them with your valuables you will undoubtedly regret it.

U-Pack will destroy your belongings then refuse to honor their insurance coverage.
A highly unethical company that should be shut down.
Do NOT contract with them to move anything or you will surely regret it!

I contracted with UPack/ABF to move my home and was assured their drivers were experienced, insured and bonded
My entire 25 foot load of antique furniture, pottery and household belongings was totally destroyed
One of the many drivers who transported my items was clearly in an accident
That is the only way such extensive damage could have occurred
I provided ABF with 50+ photos and even met with a third party adjuster so that they could view the carnage for themselves
Once ABF saw the extent of my damage they flatly refused to honor their contract that states. 10 per pound in liability
This is the most unprofessional and unethical company I've ever had the misfortune of doing business with
Do NOT do any busness with this organization... you will regret it!