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Returns take forever to reach ThredUP, a message takes forever to get a response, and the request I made was ignored without a response to let me know how it would be handled. Very disappointed. I spend quite a bit each month, and I'm left wondering, why?
Teresa D.'s review of thredUP earned 2 Very Helpful votes
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Hi Teresa,
Thanks for your message. We can assure you that our Customer Service team works diligently to address every customer concern to the best of their ability. We were able to confirm that a CS member did reply to you and resolved your incoming inquiry, recently. Please follow up and let us know if you need further assistance and we are more than happy to help. You can also contact us via Twitter support, Instagram or Facebook. https://bit.ly/2W2jDc1