Terence S.

I placed an orde for a black XT 650 in February 2009, was informed on confirmation of order that i would receive confirmation of delivery within 48hrs, no responce after a week recontacted fast buggies and was then advised approx 6weeks.
After 5 weeks of chasing updates was advised that the buggy had been damaged at port and that a compensation of £150.00 would be given and they would now fast track another.
After several weeks again chasing and unfullfilled promises i was then e-mailed advising that due to the delays in supplying and delivering they had cancelled the order and arranged for my funds to be refunded, i was annoyed that they had refunded my payment without contacting me verbally and explaining why.
I was advised eventually that they would re-contact me to re-purchase when this buggy was available for emmediate delivery.
Again after several weeks of contact via phone calls and emails we received a call from Alex asking if we still wanted a XT650 has it was now available for delivery.
Again payment was arranged minus the £150 compensation which sort of put my confidence in dealing with this company as they had previously refinded and kept the promise as regards the compensation.
4 weeks ago was advised that the Buggie was due in at felixstowe late one friday evening and would have to be scanned via customs and was issued with the contact no for XRL8 (Couriers) whom they said would be able to address any delivery queries.
After several daily contacts with XRL8 i was being informed that they wa still awaiting confirmation of shipment, eventually i was advised by XRL8 that the Buggie was due in 3 weeks ago and issued with ship name.
Called the port who could not identify thde ship named.
Again called Fast Buggies and was now informed that the shipment and container had arrived and awiting clearing by customs and had arranged for the necessary payment import duites and VAT to be paid and would be a further week before it would be released.
2 weeks ago contacted fastbuggies and XRL8 asking for updates and then told that item had been cleared and the necessary duties had been paid and now just waiting for release of item via China.
Since the last e-mail 2 weeks ago we have sent various e-mails and tried to contact fast buggies by phone, left various messages on answerphone requesting action and todate still not had any communication.
Today i have called XRl8 who have advised that they will no longer deal with fast buggies as they have been messed about that much are inundated with delivery enquiries relating to fast buggies.
I have revisted one of there websites which is still permitting advanced orders to be taken and on another website the message as follows has been placed:

Dear all customers

Fastbuggies is no longer taking any new orders. Due to delays on our shipments Fastbuggies will now concentrate on completing all outstanding orders
By delivering or refunding the payment made. If you have an outstanding order you will be e-mailed in the next 4 days with full details of either the delivery or the refund.

Thank you for visiting Fastbuggies

David Misfud

Fastbuggies
Managing Director
Germany

Very dissatisfied customer and very let down by the total shambles of this company and the lies they have been telling.
Also on the website in which the above notice has been placed why has David Misfud (Manging Director) of fast buggies not issued is details of contact.

Not a bad earner in taking orders, banking money, not delivering items and then refunding, very easy way to gain interest at everybody else's expence

As website advises all previous orders delivery will be arranged or refunded within next 4 days - if not then will submit claim.

Would not have been a bad company if they had been honest throught.

AVOID - YOU HAVE BEEN WARNED

Since my posting and the statement on fastbuggies webpage which advised the the managing director would contact by e-mail - I have had no e-mail nor any letter from this company or director.

I keep on sending e-mails and leaving messages on the companies so called voice mail and yet again still no responce.
Looking very doubtfull that this company will honour it's comments as regards informing all customers.
This company should not have taken orders forn items that they cannot supply in the time frame issued.

As some reports show that some customers have had a responce from this so called director it makes one think these are not genuine.
I aint bothered about this David? Who has allegedly put money into company to attempt to complete all orders and if the company had been properly managed then nobody would be in the position they are in.

What is your bets that nobody gets the letter and contact details for this guy as i feel we will all be left to hang out and dry.

If i do not get any responce from this David, withijn the 10 day time frame (Only 4 days left) will start legal proceedings

29/12/09
Called XRL8 (Couriers) and spoke to Richard to check if he had any update and the ststus of any further buggies and have now been told that the container my buggy was in has now been sold to a French Guy.

Now in process of seeking legal advise - how can this company sell an item i have paid for to someone else - This is simply FRAUD

Searching through other peoples comments i have sent e-mails to the following addresses asking what the hell is going on.
*******@live.co.uk or *******@live.co.uk

Not expecting a reply but thought i would try, have notified trading standards etc which everybody who have been conned by this website and managers should also do - one can only hope that we meet these B******* who are disgrace to the human society and kick the F*** out of em