Tera S.

I had 15,000 points I went to cash them in to get a free trip and they tell me that they expired that I had to travel within 24 months they tell me that I was one day too late I said I did travel within 24 months they said that that one time that I traveled it was a free trip so it didnt count well naturally was free because I use some of my points thats the reason why we have points they refused to reinstate them theyre telling me that I traveled on February 2 and the 24 month period was over February 1 had I known they were going to do that I wouldve traveled February 1 it was just a one hour flight to visit my father I think they make it hard so you dont ever use your points

This item does not work they tell you that you get your money back within 60 days they gave you some free gifts the only way you can get a full refund is by paying shipping to send it back and sending back the gifts I did not know that I had to send back the gifts I gave them away so I could not get my money back this was such a waste of money in reality I dont know what I was thinking there is no such thing as a miracle cream you just have to live with aging gracefully wrinkles or not

Waited 3 weeks then finally today says speed-ex the delivery service they use said undeliverable. This is for 2 orders I literally get packages daily from Amazon and a few times a week DHL, UPS, FED EX never an issue since 1996 when I moved here. I think the company they are using is stealing packages however they aren't quick to refund they said an investigation first. Meanwhile it clearly states under track my package FAILED DELIVERY SENT BACK. They know I didn't get my package.

Apparently they used to have a phone number where you can talk to a live person in customer service that has been disconnected Im assuming because of all the complaints they get this company is such a rip off they give you 24 hours to cancel your purchase but you dont know until you make an appointment with the particular company that they will not honor the Groupon and its past 24 hours you have three months to use a Groupon there was a facial I wanted to get by a person named Elizabeth from a company called lavender and sage Elizabeth no longer honors the Groupon I only had one month more left to use it Groupon would not give me my money back because I tried to get a refund past 24 hours they only gave me credit to buy another Groupon so they want to keep the money within their company

I bought another Groupon for winetasting when I got there they were not serving wine they were serving terrible champagnes one sip from each class it wasnt even a real pour like they have at other wineries Ive been to.
Groupon said gourmet food there was not anything I would call food it was 1 mini stale pretzel 1 stale cracker the cheapest kind you can get at the grocery store, a triangle of cheese definitely not gourmet cheese one red grape and a stale piece of chocolate that was actually turning white
I tried to get my money back it wasnt what was written. Then got there the owner of the winery made me pay a 3 tax On a $27 wine tasting
I contacted Groupon because it did not say anything that I have to pay an additional amount of money they did nothing for me.
Tried to do an online chat with the people its outsourced from India to ask for a phone number for their president so I can let them know the scams that are going on they couldnt give it to me
I feel a class action lawsuit is in order when I have the time I will look into it its completely fraudulent you buy a Groupon

Facial by Elizabeth but then there is no Elizabeth doing it they tell you that someone named Cara would do it but CARA is booked until March and your Groupon expires February 27
Another words you end up either paying full price for that service at that salon because the salon owner is not willing to work with you or Elizabeth never intended to do it

There are other ethical companies like get one free and in your local paper