I am incredibly disappointed with bakershoes.com and wish that I'd never ordered shoes from them in the first place. They cancelled my first order without warning and I spent two hours holding on the customer service line before a rep picked up my call and simply told me that they couldn't figure out why my order was cancelled and if I really wanted the boots I should just reorder from the site. When the boots were finally delivered they were not sent to my house, and instead were sent to some unknown USPS delivery center in my city. After waiting another hour and a half holding for a customer service rep, I was told they also did not know where my package was and recommended that I call all of the post offices in the area... because I didn't have anything better to do with my time than call all of the post offices in my area. I finally tracked my package down, picked it up myself, and the shoes delivered were the wrong style. After waiting another two hours on hold to speak to customer service I learned that I wasn't the first customer to have ordered these specific boots thinking they were one style only to have bakershoes.com send an entirely different style. The customer service rep assured me that they would send mailing labels for my return, as it was a mistake on their part, as opposed to a simple return but it has been over two weeks and I have yet to receive anything from them, either electronically or in the mail. I tried calling their customer service line again today to ascertain where my mailing labels were and got a pre-recorded message saying I should call back during business hours before being automatically disconnected. It's Thursday at 11am, which is well within the purported 'business hours.' I can't tell you how frustrating this whole endeavor has been and I can only hope this review helps prevent others from having to go through something similar. Shame on them for treating their customers this way.