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I ordered a dress from Lulu's and paid an additional fee for 3 day express delivery, which LuLu's happily charged me, then a day before the dress was scheduled to arrive I was told it was back ordered with no known ship out date. I promptly contacted Lulu's and was told they would issue a refund. Almost 2 weeks later and my refund was FINALLY processed today and I should be expecting a refund within 3-5 business days. I find it repulsive that they can automatically take my money then $#*! up several times all the while holding on to MY MONEY and not processing my refund in a timely manner. I will NEVER shop at LuLu's again. I've spent hundreds of dollars shopping online at LuLu's and they think a lousy $20 credit will keep me as a customer... Bye Felicia!
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Tee B.'s review of Lulus earned 8 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Tee!
Thank you so much for taking the time to leave a review and let us know of this experience. I am so sorry that this was not able to ship and that the service you received was less than perfect. After looking over the order notes it looks like you spoke with Elizabeth who deeply apologized and was able to send more store credit for you. We are constantly looking for how we can improve and we take you for voicing your experience with us. The refund was just issued on 5/16 so it will take a few days for your bank to post in your account. Of course my mission is to help resolve this issue and get the review removed or improved, but my main goal is that you are happy and the issues are resolved!
Please let me know if there is anything else that I can assist you with! XO