Ted S.

Who cares about the hardware if you have a problem and need support? We really liked the Libra H2O until we had to send it for a warranty replacement. Kobo customer service has ZERO access to the rest of the company and can only escalate the issue to their "team" which does nothing. No phone - just chats. No help - just promises. Weeks after receiving it, they could not explain why my replacement was not being sent.

It took weeks to finally, I hope, get a refund underway because I can not and will not deal with them any longer. Even emails to the Kobo and Rakuten CEOs were ignored.

For the long, detailed truth with chats, read the web site I created to help warn people.

Read before you buy.
http://helpathomenj.com/kobo/index.html