Ted E.

JUSTFAB is a company that ethically has little genuine respect or regard to it's customers. Their online team pays great diligence to online commenting to moderate the hate they receive and respond promptly to any comments giving the illusion they are a company who cares. To be brutally honest the only thing they seem to care about it maintaining the illusion of a trustworthy company that is actually a borderline scam. Although operating completley legitimatley and well within retail trading laws I STRONGLY ADVISE new customers meticulously read the terms and conditions as this is where you will be caught out. Essentially by entering your details and simply accepting the previously mentioned terms and conditions you have subjected yourself to a monthly subscription where you will AUTOMATICALLY be debited £35 every month. This £35 is then placed into your JUSTFAB account where you can only use it for purchases on the JUSTFAB website. You are able to cancel each months direct debit if you contact them within the first 5 days of that month, but if you cancel the direct debit and close your account you lose the entirety of your accounts value. This is an option the that should be clearly stated NOT hidden in the small print. The company would have a great amount of happy customers if this were the case. There is a plentiful market for people who want these forms of subscriptions, but to be so neglectful of the customers who do not is a poor and neiching marketing tactic that's costs JUSTFAB a great deal of customers than they could potentially gain via honest trading.

I hope this review is read by the team at JUSTFAB. I sincerely hope the years of bad reviews and aggressive/frustrated customers might eventually lead to a positive change within JUSTFAB.

Regards,
T