The did not refund me for the $50 I spent on "skip-the-line-ticket entry" for the MET Museum in NYC. After reading through all their site and buying the tickets, I was then told I had to pick a timeslot which were all booked for the days we were in the city. Customer service would give no refund, despite the fact that I didn't use their product/service, or keep anyone else from going to the MET. It wasn't a real reservation. You have to imagine they get a lot of their revenues this way.