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Teddy W.

  • 1 Review
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Experience: Travel

Member since February 2021

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1 Review by Teddy

2/16/21

The did not refund me for the $50 I spent on "skip-the-line-ticket entry" for the MET Museum in NYC. After reading through all their site and buying the tickets, I was then told I had to pick a timeslot which were all booked for the days we were in the city. Customer service would give no refund, despite the fact that I didn't use their product/service, or keep anyone else from going to the MET. It wasn't a real reservation. You have to imagine they get a lot of their revenues this way.

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GetYourGuide D. – GetYourGuide Rep

Hi Teddy, thanks for your feedback. We understand how the situation has been frustrating for you. If there's anything we can do to make our service better, please reach us out with your booking number at 'social.support@getyourguide.com' or via private message at 'www.facebook.com/GetYourGuide'. Thanks!

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