Teal N.

I recently opened up an Etsy shop, and I have been an active buyer for years, and I have always enjoyed using Etsy.

Keep in mind that all shops are owned by different people, and they will all work a little differently. Before buying from a shop read the reviews and shop policies, and remember you get what you pay for. Some sellers are definitely not worth dealing with, but the majority are wonderful.

Joined Storenvy some years back because I was just starting out and the low fees were pretty attractive. The marketplace there didn't really drive any sales, but through promoting myself I managed to sell a bit, here and there, but never very often, maybe once a month.

The changes they've made recently have been for the worst though, and the last straw was being contacted by multiple customers who were completely unable to even make a purchase through the site. I emailed customer support and was told:

"Please ask your customers to empty their cart, clear their browser's web cache (https://kb.iu.edu/d/ahic) and try checking out again. "

Not a good solution, and no word of it being a known bug that was being looked into, despite hearing this complaint from multiple other store owners.

I closed down and moved my stock over to my old Etsy store and I'm making multiple sales a week there. My customers who followed me over from Storenvy have thanked me for switching to an easier to use site with a better buying experience, and I find the Etsy marketplace is still a good place to find new buyers, despite how big it's gotten.