TD H.

Be very leery of booking anything with Rentalcars.com from or Fox Rent A Car. Especially if you're a woman traveling alone. You will be left with no help, no recourse and no way to contact any of the companies if something goes wrong.

I booked my car on May 10 for Aug 8-11 in Austin TX. They collected all my information and my CC number. I picked a compact car from Fox Rent-A-Car. The car wasn't cheap. 3 days was $240.00. Yes my CC works fine and I have a license. This isn't anything they can put back on me.

My flight arrived on time. I got to the counter and the Fox agent told me they didn't have anything for me. He could upgrade my reservation to a compact SUV for another $90 per day. $90 more per day? For a compact SUV? That's outrageous. When I said I wouldn't pay that much he shrugged his shoulders and handed my license and paperwork back.
I asked if there was anything else and he said "sorry, we cant help you.". That was it. They wouldn't answer questions, help me find a way to get another car, absolutely nothing. He actually pulled out his cell phone and got on a call ignoring me. The woman working with him was typing on the computer and refused to look up.

When I travel I carry a paper copy of everything. The confirmation paperwork for this car doesn't give any kind of phone number to contact Rentalcars.com. Contacting Fox Rental didnt help. They didnt care. Rentalcars.com is on FB so I messaged them. They gave me an international number. Really? There honestly was no one to help!

Thank goodness for Alamo Rent A Car. One of their agents noticed I was getting frantic. Before I knew it I was in one of their cars on my way. They even gave me a better rate.
I will NEVER use rentalcars.com or Fox Rental cars again. They literally left me abandoned in what could have ended up a dangerous situation.