T D.

This is the worst company I have ever dealt with! In early Dec, I ordered the deluxe pans and on Dec 12th everything arrived dented, scratched and used looking. Called customer service& was promised replacements would be sent right away as these were to be Xmas Gifts for relatives. Returned broken items on Dec 14th to Copper Chef's Merchandise Return Unit. Nothing arrived before Xmas & figured it was due to heavy Holiday mail. Called again Dec 29th & Customer service Rep told me the previous lady had lied to me, they did not show having the items back even though they were post marked as returned 15 days prior and they never send replacements until they have the damaged products in hand. Then was placed on hold for 27 minutes listening to the same recording telling me an agent will be right with me and to press "2" to continue to hold. Tried even writing their "Chat" located on their site but gave up after no one replying. I still have NOTHING, they have my money & 15 days ago I already returned their broken pieces of crap cookware. If their merchandise won't survive mailing, how will it survive daily use in a Kitchen? DO NOT BUY THIS JUNKY TV PRODUCT. You will only be disappointed & have hours of aggravation dealing with their non performing customer service agents. You've been warned!