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TCs F.

Contributor Level

Total Points
81

1 Review by TCs

  • Hulu

2/27/20

* STAY AWAY FROM HULU! *

FACTS: WOW, WHERE DO I BEGIN. HULU KEPT DEDUCTING MONEY FROM MY BUSINESS BANK ACCOUNT FOR A SERVICE I ATTEMPTED TO CANCEL THREE TIMES OVER 2 SEPARATE DATES. I TRIED TO REPORT AND CANCEL ONLINE 3 TIMES, BUT HULU KEPT THE SERVICE ACTIVE FOR AN ADDITIONAL 4 MONTHS! I CALLED CUSTOMER SERVICE TODAY TO REPORT THE UNAUTHORIZED TRANSACTIONS (AGAIN) AND OFFER HELP TO PREVENT THIS FROM HAPPENING AGAIN TO OTHERS. (AFTER SEEING THEY BILLED ME YET AGAIN TODAY!) THEY WERE DEFENSIVE FROM THE GATE, AND EVENTUALLY THEY EVEN HUNG UP ON ME AND THEN **KEPT THE SERVICE ACTIVE***! THEY DID NOT CANCEL IT! THIS WAS THE 4TH ATTEMPT TO CANCEL THIS SERVICE; 3 TIMES ONLINE, AND NOW A 4TH TIME EVEN OVER A 45 MINUTE PHONE CALL. ZERO INTEREST IN INVESTIGATING THE ISSUE, AND ABSOLUTELY NO DESIRE WHATSOEVER TO OFFER ANY KIND OF ASSISTANCE AT ALL. MIND YOU, I HAVE PHOTOS THAT PROVE THAT WHAT I WAS REPORTING IS AND WAS CERTAINLY 100% FACTUAL, BUT THEY REFUSED TO ACCEPT THE EMAIL WITH THE PHOTOS. I KEPT ASKING WHY THEY WOULDN'T AT LEAST LOOK INTO THE MATTER, OR GIVE ME AN EMAIL ADDRESS TO SEND THE SCREENSHOTS TO, AND THEY JUST KEPT SAYING THEY WILL HAVE TO DISCONNECT THE CALL AND THAT THERE WAS NO MANAGER I COULD TALK TO AND NOTHING THEY COULD OR WOULD DO TO HELP. THEIR "RESOLUTION" WAS TO REFUND FOR 1 OUT OF THE 4 MONTHS THEY OVERCHARGED ME FOR, AND THAT ONE MONTH WAS FOR ONE DAY'S SERVICE AS THE CHARGE TOOK PLACE TODAY! AFTER BEING HUNG UP ON (THE FIRST TIME) I HAD TO CALL THEM BACK AGAIN, AND WHEN I ASKED WHAT I HAD TO DO TO GET THIS RESOLVED, HULU "CUSTOMER SERVICE" TEAM TOLD ME I AM WELCOME TO DISPUTE IT WITH MY BANK AND THAT THIS WAS ***MY FAULT***! I HAD TO CALL BACK AGAIN AND WASTE 2 HOURS, ONLY TO GET HUNG UP ON A 2ND TIME! I EXPLAINED I HAD TAKEN SCREENSHOTS TO PROVE THIS AND THEY REFUSED TO ACCEPT THEM. THEY SAID THEY DIDN'T EVEN HAVE AN EMAIL TO SEND THE PROOF TO. THEY LIED TO ME EACH TIME BY SAYING THEY HAD A MGR ON THE PHONE ONLY LATER TO ADMIT THAT I WASN'T SPEAKING WITH A MGR OR SUPERVISOR, AND THAT "MANAGERS DON'T HAVE TIME TO DEAL WITH CUSTOMERS." COMPLETELY MISLEADING IN EVERY POSSIBLE WAY FROM THE ADS, TO THE "SERVICE". ABSOLUTE NIGHTMARE TRYING TO GET THIS CANCELLED AND THEY CONTINUE TO TAKE MONEY FROM ME! *** DO NOT EVEN LOOK AT HULU! ***

LEAVING THEIR COMPANY NAME OUT OF THE EQUATION, ANY COMPANY THAT PRACTICES BUSINESS IN THIS FASHION IS A LEGITIMATE SCAM ARTIST. THEY WONT EVEN APOLOGIZE! ON THE CONTRARY THEY ACTUALLY **BLAMED ME** FOR THEIR INDECENCY AND INCOMPETENCE. 2 HOURS OF BEING TREATED LIKE A DEADBEAT AND 4 MONTHS OF BEING RIPPED OFF. THANK YOU SO MUCH FOR THAT. THE WORST PART OF ALL OF IT IS THAT EVEN AFTER BEING RIPPED OFF FOR FOUR MONTHS, AND BEING HUNG UP ON WHEN REPORTING THE UNAUTHORIZED TRANSACTIONS, THEY KEPT THE SERVICE ACTIVE! THIS IS NO JOKE, I LITERALLY CALLED THEM TO REPORT UNAUTHORIZED TRANSACTIONS FOR A SERVICE I HAD TRIED TO CANCEL A TOTAL OF 3 TIMES OVER 2 DIFFERENT DATES, AND WAS NOW CALLING IN TO REPORT, AND THEY HUNG UP ON ME, AND THEN KEPT THE SERVICE ACTIVE! THIS IS ACTUALLY WHAT TOOK PLACE WITH THIS COMPANY. I EVEN OFFERED TO PAY FOR ONE OF THE 4 MONTHS WITH HOPES THAT IT WOULD SAVE ME TIME, BUT NOPE! THEY HUNG UP ON ME A 2ND TIME! IM SO GLAD I RECORDED THE PHONE CALLS! I WILL BE PURSUING THIS MATTER DIRECTLY WITH THE BBB MOVING FORWARD AND WILL BE WRITING THEIR CORPORATE OFFICES TO REPORT. ZERO EXCUSE FOR THIS TYPE OF BUSINESS PRACTICE, AND YOU CAN'T JUST GO RIPPING PEOPLE OFF AND THEN TREATING THEM LIKE GARBAGE AND BULLYING THEM. THIS IS AND WAS MORALLY WRONG ON SO MANY LEVELS AND THEN TO DRAG ME THROUGH THE MUD AFTER BEING IN THE WRONG JUST MADE IT SO MUCH WORSE.

IF YOU ENJOY BEING NEGLECTED, RIPPED OFF, AND ABSOLUTELY DISRESPECTED BY A COMPANY THAT TAKES YOUR MONEY, AND THEN TELLS YOU TO GET LOST, WELL THEN YES, THIS IS THE SERVICE FOR YOU. IF NOT, THEN YOU HAVE BEEN WARNED, STAY AWAY FROM THIS SCAM SITE. I CAN PROVE* 100% OF THIS.

* STAY AWAY! *

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