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There was no confirmation the 4 seats were all together. We assume they are. That would have made it a 5-star!
The bubble dots of available seat & the view from the seats.
UPDATES BELOW (Increased rating from 1star to 2star to 3star). Running into a return issue tonight 11/3, so started looking up Lulus.com reviews & found Nicole Ks review on 11/2 on sitejabber.com - Same Exact Thing = TOTAL SCAM! We ordered 4 dresses to choose 1 for Homecoming, promptly returned 3, got an email acknowledging credit for 1 & stating separate emails would be coming as the others were processed. Weve been emailing to follow up with them & theyve just sent this: Unfortunately, we can not refund you to your original form of payment for these item since you did not include them in the return package along with your other returns nor is there proof of weight on the drop off receipt you have provided. We can not refund you for something that has not been delivered back to our warehouse. We truly deeply apologize, we have a strict return policy we have to abide by that states," "We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or lost packages in transit." Please accept this online credit refund for these returns and we would advise that in the future you make sure the weight of your return package is provided on the drop off receipt. Not that these skimpy dresses weigh much, never has this requirement EVER come up before with any other seller! Setting buyers up & reiterating the offer of an online credit refund is obviously an M. O. of this business & will be of interest to the BBB or AG!
UPDATE 11/4: In last 12 hours, we have gone to the drop off location to secure documentation of the weight of package, emailed a photo of that to "Support," and followed up with a phone call to Lulus. Kathryn, in Returns, reviewed and is processing a credit to our original payment method AND issued a 20% discount for use through June (prom season :). She did not think returning in separate packages would solve the issue (Amazon used to have this issue w/ return of rental textbooks-if returned them together, they wouldn't get them all credited!), but did say using a box, instead of the bag the items are shipped in, for returns may reduce potential tampering of the packages arriving back to them. Will update further when transaction is complete...
FINALE 11/7: full credit is posted on original payment method. Rating increased another star. Bottom line=This business needs a procedural overhaul, but we will try them again (product & selection is worth another try :).
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Terri!
Thank you so much for taking the time to leave a review. I am so sorry that this happened to you as well. As must as we would hope, not return comes back with the suggested items that were initiated for a return. We have seen this happen where these items are left out, customer decided to keep, carrier errors and so fourth. We are happy to refund the item as you were adamant that you included it. Without damage to the package, we would not open a claim with the shipper, but sometimes these things happen.
We apologize for the initial frustration upon your refund confirmation. Our Returns team processes only what is received and then Customer Care will take care of any customer's concerns.
We hope this does not steer you away from our site and ordering again. My suggestion you be to save the receipt at time of drop off so if anything happens from then to our warehouse, the weight is documented after it left your hands.
Of course my mission is to help resolve this issue and get the review removed or improved, but my main goal is that you are happy and the issues are resolved!
I have also emailed you a store credit gift voucher. This does not expire and can be used on any order in the future.
Have a wonderful day and please let me know if you have any other concerns!
XOXO
Tb F.'s review of Lulus earned 8 Very Helpful votes
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Hi TB,
Thanks for taking the time to leave a review. We're happy to hear our in-seat photos were a helpful resource when buying tickets. During the buying process, there should have been a notification that shows your seats will be together. If you'd like us to confirm this for you, we can be contacted directly at hi@rateyourseats.com.
Warm regards