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I ordered a lolita dress and a hairpiece. It has long sleeves and ends an inch or two above the knees. I ordered a small because I'm petite and short. I should've ordered a medium, perhaps even a large. The measurements aren't true as on the website. Note: LOOK FOR HIDDEN ZIPPERS. Mine is still small, but a side zipper made me able to put it on. It took about 3 weeks for me to receive my order. Both of my items were packaged in a bag (gallon sized) and smelled mildewy. The hairpiece was perfect and looks exactly like the picture. The dress looks exactly like the picture as well, but the material is rough... I haven't worn it since I've received it.
Customer service was okay. I contacted them about the sizing and they said shipping for a return is $20.
Quality of the product: 3/5
Customer service: 3/5
Please note: If you are large around the bust, ORDER A SIZE UP.
Tay W.'s review of Milanoo earned 2 Very Helpful votes
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Dear Customer,
Thanks for sharing your shopping experience with us. Sorry for the details showing are not quite clear nor the long shipping time. But every order, we will try to deliver them before the estimating arriving time, and if you have any problems with the quality or sizes, please feel free to let us know by email (cs_en@milanoo.com), live chat or phone (00)86-28-6555-4191.
With best regards.