Tay R.

Lovefilm took money from my account unauthorized. They have been "investigating" the unauthorized transaction for a week now and this is the final letter that they send to my fiance (along with so many others, I cannot paste them):

Dear Stanford,

Thank you for your email, and apologies for any confusion caused.

I have chased this up for you, and it would appear that your query is
Still being investigated. While the payment trace will allow us to find
The account responsible for the unauthorised payment, it's unlikely that
The account will be in your name. As such, the Data Protection Laws in
Place mean that we can place the account on hold to prevent further
Payments, but we will not be able to take any other actions, such as
Refunding the payment.

Please contact the fraud department of your bank as soon as possible to
Request a refund of the payment. As the merchant party, we cannot
Investigate instances of fraud, which is why your bank will have their
Own internal process to follow with regards to reclaiming any lost
Funds.

It may also be beneficial to report the theft to the police as your bank
May need a crime reference number for their investigations.

I hope that this is helpful and if we can be of any further assistance
Please do not hesitate to contact us.

Please let us know if this answered your question.
If yes, click here:
https://www.lovefilm.com/help/feedback.html?r=p&e=R476fbb*******a4e8d46ee0fd*******b7

If no, click here:
https://www.lovefilm.com/help/feedback.html?r=n&e=R476fbb*******a4e8d46ee0fd*******b7

Kind regards,

Adam

Customer Services
LOVEFiLM.com
Let's watch another one
www.LOVEFiLM.com