OK... So I too do NOT enjoy anyone keeping or trying to keep money that simply put... is MINE. That said, hold ZULILY to the same high standards they expect from you! Here's how...
Does the item you received MATCH or come close, to the sizing chart you were shown at the time of your purchase? WRITE THIS DOWN WHEN YOU ORDER! If not, get a supervisor & insist on a refund! If the merch is not presented appropriately, (and 80% of the time it's not!) then you have every right for 1 of 2 things to happen... They must EXCHANGE the item for one matching the sizing posted, (not gonna happen ladies) or they may refund the purchase! No loopholes girls. If they refuse, call your bank! A GOOD bank will back you up (credit OR debit) oh, and they MUST provide you with a FREE RETURN SHIPPING LABEL! Hope this helps, then perhaps they'll finally Get The Message.