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I put in an order over a week ago and my order still hasn't been processed! I need the order for yesterday and that obvious didn't happen because the order is STILL PROCESSING! I've tried emailing and I get nothing back and then I've called 6 times now and I've never gotten an answer! I either want my item or my money back but it doesn't seem like I'll get either since I can't get ahold of anyone! Really wanted to love this place but they're making it very hard!
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Taylor K.'s review of Adore Me earned 2 Very Helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello Taylor,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order and the customer service received.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We were able to look into your account and we are very sorry to see that your order has been processing for a long period of time. Orders usually ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
We deeply regret the bad experience this has caused you and rest assured that we are constantly trying to find new ways of improving both our shipping methods and the quality of the customer service provided.
Unfortunately, we recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
Furthermore, we are very happy to see that you have been in contact with our customer relationship specialists and you were provided a resolution for this unfortunate situation.
We appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us for any further concerns you may have. We are always glad to help!
Best,
Adore Me
help@adoreme.com