I am so over this company. I use lyft daily and spend between $2,500 - $3,000 on lyft each year. I recently was picked up from the airport and my driver decided to make a last minute turn into the 405 literally doubling the length of my trip because I live in Venice. So, my 8 mile trip turned into 16.... now here is the kicker - they charged me $43!! That's literally double the highest fare I have ever paid from the airport- a trip I take twice a month. I reported it to lyft employees and a lyft supervisor, which must be a computer, because they assure me that I was charged correctly and refuse to give a refund. I even showed them my last 10 trips to the airport to prove why this is so wrong. Nothing.
Now I will tell my sisters story. She ordered a lyft to pick her up at 5 am the night before because she was flying out to Sweden. The dude showed up 30 minutes late and was yelling. She put her things in the back seat and went to put her things in the trunk and the guy took off with the passenger door open and her purse with passport and backpack. She called the police, but Lyft refused to give them the license plate without a court order. My sister called our friend who has a fast car, grabbed my moms phone, and tracked her phone which was in her purse. They followed the man all the way to the border of Mexico and when he finally pulled into a rest stop, they blocked him in and called the police. Local police arrested him and found out that he was intoxicated and driving WITHOUT A LICENSE. Best part. Lyft did absolutely nothing!!! Not one credit. Not one thing. I wish she brought it to a news outlet because this is way too dangerous to not be taken seriously. Please always take a picture of the license plate before getting in and be very aware.
Lyft - you should be ashamed. I don't like Uber, but I'm taking my $2,500 - $3,000 a year to them.