Tatyana A.

Shout-out to POLISH DHL office, I'm going to sue them. THEY LOST MY PASSPORT AND I MISSED THE FLIGHT AND LOST 2000$ TICKETS!
I ordered "Saturday delivery package" to pick up my passport from the embassy in Warsaw in Friday and deliver it to Krakow on Saturday. I called twice before the day of delivery to customer service to provide all details and to be sure that the courier has all needed information. They convinced me that everything is ok and courier has all info and my passport will be on time. On Friday I got the email saying my passport has been taken from the embassy. On Saturday morning I called the customer service and they said my passport is still is in embassy. Later they found that the courier created a new order with Standard delivery instead of Saturday delivery and THEY EVEN DIDN'T NOTIFY ME THAT MY ORDER WAS CANCELLED. The whole Saturday I was trying to find my passport and was calling the customer service. I took the train and went to Warsaw. BUT NOBODY EVEN WAS TRYING TO FIND MY PASPORT! When I arrived to Warsaw they said my parcel is already in Krakow, but NOBODY IS GOING TO GIVE IT TO ME because it's not Saturday package.
Thanks god, I got my passport on Monday evening, and the cost of the delivery was for Saturday package. So they forgot about Saturday delivery package, but they didn't forget to charge me for that.
Of course nobody answered me about my complains. I can be sure this company doesn't care about anything: not about the service they should provide, not about customer relationship, not even about their reputation.
It's my mistake too, I shouldn't trust such important document to any third party company and should to pick up the document by myself. And I should read reviews about them before, nobody trust them. I'm just wondering how they got license and can't do such simple job.