If you are selling your dress - they really don't care about you and please read this before deciding to do so.
They just need to sell your dress as cheap as possible, leaving you with literally nothing.
I had the worst experience selling my dress with this company. I was staying in contact with Patti. Her emails looked like she is always in a rush and all she wanted to is for me to ship my dress to them asap. On the website it says: free shipping. However, not for people who sell the dress. You are going to be responsible for sending the dress (up to $150 in shipping cost). With that said, you also going to get ONLY 60% of the price of your dress. So they are making so much money only by stealing from brides who are selling the dresses.
It was such a heartbreaking experience since I didn't know the policy (60%/40%). I literally had a breakdown and begged Patti to return my dress because I would never sell it for 20% of the price I paid.
But Patti didn't care. She sent me her short email "sorry,no"
No empathy, nothing.
With that said, think twice before selling your dress there.
I had an absolute dream dress, an absolute treasure. I paid a lot of money for it plus customization and alterations on top of the price. It was a huge decision to sell it and I am absolutely crushed and heartbroken that I sold it with this company for literally nothing. I wish I can take it all back.