Tatiana G.

Bad customer service.
As a return customer, I reopened my Neiman cc and placed an order. After a week of waiting, I went on line and discovered that my order got cancelled. The items I wanted to be purchased were no longer available. The order got cancelled without a notification or explanation. I called customer service and was told that the store needed to verify my personal information. We were trying to reach you However, no one called or texted, or e-mailed me.
I am receiving the promo e-mails but, as of today- 2 weeks later, I am have not had a single e-mail: we are trying to reach you
I am on hold with the verification department now for 10 minutes, listening to this awful musicI finally got a voice mail...
I think I am done now. Time to shop elsewhere.