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Tatiana E.

Contributor Level

Total Points
84

1 Review by Tatiana

  • FareDepot

12/21/19

Awful service, careless stuff. All they care about is to steal your money. Didn't warn me that I needed a Schengen visa to make 2 stops in Europe. Yes, they can claim that all visa issues are the responsibility of the customers. But I'm not going to travel around this country, OK? I'm just buying a ticket from the point "A" to the point "B". Isn't it your responsibility to mention it on your website? Or all you care about is to sell me the flights?! At the airport I was told that they have no rights to do that without warning a passenger! When I tried to call them and get some help, they kept telling me that they are "working" on my case, and sending emails to the airline company. They couldn't even call to the airline company because "didn't know the number". They never called me back, never emailed me back never updated me as promised, unless I called them. When I get tired, I called the airline company myself- surprisingly, I immediately found the phone number just by googling it! Unfortunately, it was already too late, and I just lost the time waiting until the FareDeport to receive a reply from the airline company via email. I should have done that much earlier, instead of trying to get help from the FareDepot. The airline company told me, that if I called them immediately, they could put me on the another flight. Unfortunately it was possible only before the departure of the flight I booked initially. However for 3 hours before my scheduled flight departure I was contacting my travel "professionals" - the FareDeport stuff. In summary, absolutely unprofessional, rude, helpless, lazy, careless stuff, hungry for your money!

Tatiana Has Earned 4 Votes

Tatiana E.'s review of FareDepot earned 4 Very Helpful votes

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