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tatevik p.

Contributor Level

Total Points
80

1 Review by tatevik

  • ZAFUL

7/25/20

This is the worst website, never will i order from them again. First off they offered expedite shipping if i order over $130 dollars or so, which i did take that offer so i can receive my package on time before a trip. The "expedite" shipping is bull$#*!, 3-5 turned into 12 days which is over the days of standard shipping 3-7. To add on top of that the quality sucks, and they have lack of customers service, plus they make you pay for your return even though it is their fault, and they wont even return your money to the card you paid with.! BULL$#*!

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Charlie F. – ZAFUL Rep

Dear Tatevik,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

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