Tata S.

Ha! This is a legit company? Wow. Id say it's only a matter of time before the retailers who have contracted to Borderfree, drop them as a service provider.
Emails go unanswered for weeks. You can't physically speak to a human through the 1800 number. Your credit card is double sometimes triple and quadruple charged. They claim this is as they preauthorize and hold the funds so they show as "pending" but this is not the case! Then why do 2 charges go through? I was billed for TWO $933 handbags and I only ordered 1 and received 1. Even with screenshots of my statement, screenshots of the initial order, and a claim through my credit card company, they STILL denied that they did this!
Also - one would think when u pay over 300$ in shipping and duty from the US TO Vancouver bc, that you would receive your parcel in a timely fashion. Not so much with Borderfree! It didn't even ship out until almost 2 weeks after ordering and the initial purchase page said 7 to 14 days until delivery.
They ship in clusters if its international so they wait until they have a whole bunch of packages going to your area and then ship them out as one... you know to save on shipping costs lol. Those hundreds we pay aren't enough I guess!
So after waiting months for my item, weeks to speak to someone, and months to get my item, it finally arrived. Too bad it was a gift and the occasion has passed I was forced to purchase from somewhere else. Also the only reason I did get my overcharge back was through MY credit card company. They flat out refused to admit they stole.
It would be one thing to have kinks and bumps in your service but this is downright shady. You can't have that many issues and not have any customer service in addition to the problems. If they cared and tried to smooth things over then I would give them the benefit of the doubt but they don't! They ignore you and steal!
Come on Borderfree you can do better. It's not like infrastructure and technology isn't in place... heck if Amazon and independant seller's on eBay can send items internationally, same day/next day FOR FREE surely you can get us our stuff within a month when u r charging hundreds for shipping and double charging everyone! UNREAL!