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Tash H.

Contributor Level

Total Points
85

1 Review by Tash

  • Amazon CA

6/5/18

I am exhausted with Amazon Canada. I have had too many items marked as delivered but no item to show for it. I have specified to never leave packages outside my door but somehow drivers still do so. I specified days and times that I would be at home to receive my items yet I get emails about delivery attempts outside of those days. I spoke to one driver after he called me and he told me that he would return the following day after 4 pm but then called me at 2:35 pm at work saying he is trying to get in the building. I asked him why he couldn't drop it off at 4 pm as discussed. Reply- "I would only have your package to deliver after 4 pm, I'm done for the day," I asked him to please deliver as I used prime and needed for the next day but he said he didn't have to do that if he was done. Customer service was helpful but with time sensitivity I needed the product that evening, not a replacement or refund.
I don't understand how lax Amazon is about the drivers scanning "delivered" without actually delivering. They say "oh sometimes drivers mark items as delivered when they are not, so wait for 24hrs and see if it comes up. How is this professional? Are they reprimanded? Clearly not. The complaints and inefficiency of the service delivery should result in mass training and practices reviewed.
I have some suggestions for the multi-million dollar company:
1. Do not allow drivers to mark items delivered when they know they did not do so. This is ridiculous. Implement penalties and better monitor the services rendered by drivers. You can track my every spending habit and predict my needs but you can't seem to accurately track drivers.
2. Provide a bigger space to disclose delivery instructions and actually insist on drivers following them.
3. Your logistics is in need of upgrading and repair. I don't know why a driver who refuses to deliver past 4 pm is given a package to deliver to someone who requests an after 4 pm delivery.
4. Do not leave packages outside apartment buildings (or use that excuse). That makes no sense.

There are many more but I am too tired.

Tip for consumers:
Be very clear about delivery instructions and if you live in apartment buildings do not allow them to simply drop it outside your door.

Service
Value
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Tash Has Earned 5 Votes

Tash H.'s review of Amazon CA earned 5 Very Helpful votes

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