I had time warmer/spectrum at my new address for the last six months... Yesterday suddenly my service went out... I called them up only to find out that they canceled my service because someone went down to their local office with a lease for this address to have service connected... So without contacting me to find out if I was moving my service they canceled my service... Here's the kicker... They charged me today for another month for something that's they already canceled... And I was then told I had to wait for them to pick up their equipment before I can get reimbursed... what a joke company, so if you're thinking of getting spectrum... take this advice DON'T it will be your biggest headache EVER...