Tasha A.

Instacart is what I would've recommended up until a few minutes ago!… We've had them for over a year now & really loved it up until recently & especially today.
I received several items on my order this morning I did NOT Order & its happens pretty regularly, I normally call & they don't give me any trouble and fix it & are kind. However today the rep & her supervisor were insisting on arguing with me saying I ordered the items & forgot that I did & she was very rude & condescending saying she would send me an article teaching me how to review my order & check out … I explained that I didn't even look at those items let alone put them in my cart and check out. All she did was talk over me & continued to be very rude.
It became a pointless conversation where she was overly rude & continued to tell me there was no possible way the shopper messed up or the system messed up & I said you are really telling me there no possible way that the human can make a mistake or a computer can glitch in the system. (‍ please we all know better.) Anyway.

I have spent lots of money with them & wasted lots of money on items I did not order or items that were rotten or defective that I never called about & now if I actually remember or decide to call & let them know they now are going to argue with me and tell me I have to pay for these errors! Im sorry but thats very poor customer service & I decided to cancel the membership because of how terrible the service was today; I can order from anyplace or go in for that matter & wont continue to waste my money or be treated poorly when spending lots of money with a company.

Sorry for the long answer & sorta rant but wow Id hate to see them treat more folks this way as it seems to be becoming a pattern since both reps were the same way & I could tell they were going off a script saying the same repetitive answers.