Tariq S.

In general, one shouldn't have to be asking their Credit Card company to proceed with a transaction dispute to resolve an issue with a merchant, and yet such is where I've found myself with Overnight Prints.

I ordered decently simple business cards with one-and-a-half weeks lead time to arrive several days before an industry show I needed them for, yet the cards never arrived. Trying to follow up with them between the scheduled delivery date and the start of the show, I asked what my options were. I was told that I could either get a free reprint with the same delivery window - which would arrive well after I needed the supplies - or they could begin an investigation into what happened with the cards and potentially process a refund. I requested the latter and was told that I should expect an email in the coming days.

A week later, the email has never come, and I'm calling to ask for an update and again request a refund. This time an email_does_ come, and I'm told the following:
"In reviewing all of the options I think I may have come up with a resolution that will meet your needs. Please choose from one of the following:
1. If you choose to keep the product, Overnight Prints can issue a 50% store credit for the product cost towards a future order. Store credits never expire and can be used with other discounts on future orders.
2. We can reprint the order with the same delivery terms ordered."
The proposed resolutions are particularly tone-deaf considering I had already (1) expressed a desire to receive a refund and, (2) had tried to make it obvious over the phone that I did not have a use for the cards at this time. From this experience, I get the strong sense that my concerns were not adequately conveyed within the team. Given such, I find myself less surprised that my cards never arrived.

Suffice to say they should not expect my business anytime soon.