Tara T.

Let me start by saying to all the realtors that called in and complained about bogus leads and not being able to cancel, I understand your frustrations. Im no longer employed with them and I have been waiting MONTHS to write this review. This is by far the most unethical job I have ever encountered. I was told that I couldnt disclose certain policies and procedures to realtors that were spending loads of money on leads. Now I can speak freely.

When you sign up for lead generation (zip codes) the Account Executives are going to fill your head up with lies because they want that sale. If they tell you that you will get 3-7 leads a month that is not true! 1 full share projects 40 leads a year. A half share is 20 in a year.

The leads are not guaranteed. They will say they are. You are in a contract, they will say you can cancel anytime... that is not true!

You have a 3 day grace period, after that I guarantee you, your ability to cancel will be a nightmare!

Why? Because when you call customer care and you tell them you want to cancel youre going to be told youre in a contract. Youll say I didnt sign anything then they will say well I can start your cancellation request. Dont get too excited its just a nice way of saying, just because you asked doesnt mean it will happen. They will get you over to an account specialist. Which means youre going to get transferred to RETENTION thats if they can get a hold of someone over there.

A multi billion dollar company and theres only 6 people in retention... so the likelihood of you speaking to someone is rare. Youll be told that they have 72 hours to call you back.

Maybe youll get a call. Maybe you wont.

Youll call back in furious. They will be empathetic and try to reach the person your case was assigned to. Youll be on hold long periods of time. I used to tell realtors that if you can spare time (which I know is rare) I can keep trying to reach them. I would be on a call for two hours trying to get a hold of them. Youll ask to speak to a manager. They cant help you.

Theyll say we will get this escalated for you an escalation means that within 24 hours someone is supposed to call you back. Emphasis on supposed to. Remember there are only 6 people in the retention department.

Youll try to remove your card by calling in. They wont let you. You can cancel your card on file which is a headache in itself because now you have to call all the other places that had your card number and let them know you have a new card.

You can call in with your credit card company. This will not help you if they cant get you transferred to retention.

Theres no point in asking your account executive to cancel it for you. They dont have the ability and you will get the run around. Thats if you can even get a response from them. Account executives are rude and have absolutely no professionalism. Not the ones I talked to in the 4 months I worked there. Quick to take your money but after that? You are ignored.

Lead generation is a gamble. Are some people successful from it yes. Are all people? No. You will get spam leads. You will get a bunch of leads from other realtors asking you how the program works. This will count against your leads.

Account Executives will tell you that they will make up the bad leads. THIS IS A LIE! You will very rarely get a credit.

If you are looking to cancel remember you only have 3 days to do so. They have shared leads that rotate between two other agents or unshared leads. Fast is shared leads. Flex is unshared. Remember that if you so desire to get zip codes.

My advice get a prepaid credit card and dont give them a back up card number at all.

The only product that I ever recommended was advantage so that your listings are protected. If you have a listing on RDC and you dont have advantage you wont get the lead. Someone else will.

The best feature you can use is the free dashboard on RDC. Create your profiles, add your NRDS ID numbers (if you have them) network by getting reviews and recommendations. You can utilize the dashboard by updating listing photos or adding open houses if it doesnt or didnt pull over from the MLS.

Listing issues: the resolution department can take up to 72 hours to resolve your issues. Due to the new updates on the dashboard (realsuite) there are more glitches on the site and there are a lot of issues with the MLSs that are unable to syndicate properly on the sight. Countless emails are sent to employees every day about something not working.

This pretty much is my tell all review about what to expect when you call in. This call center has a very high turnover rate. Higher than most.

Theres a reason why there are class action lawsuits against them. Everything in the class action is correct.

Lastly customer care reps are very limited in what they can do. Customer care reps cant cancel. Cant make changes to your listings. You get transferred to another department for credit card updates. Customer care reps can help you with your dashboard and mapping issues and putting in cases. Please keep in mind to get an escalation on a case 72 business hours must have passed.

I sincerely hope this helps someone and can perhaps spare you a long hold time or a phone call.

Should you have questions Ill gladly answer.