I am a first time customer of Shop.ca. I must admit I was hesitant to order as there were so many negative reviews. That said - those reviews do not reflect my experience at all. I purchased an infant travel system (car seat & stroller) and could not be happier. It was more than half off the price I was going to pay at other locations, purchase process was easy & efficient, system arrived in a timely manner and product is exactly what I expected it to be. I would absolutely order from them again.