I ordered a long wool coat on one order, its the only order that's arrived so far and was far from what I ordered! I got a cropped jacket made of felt that children use in nursery to decorate things with. The shipping cost more than the goods, yet two weeks later I'm still waiting for items that was supposed to of been shipped in24hr! Looking at my bill they've now upped the price so its gone up during transit! I payed 21£ for it to get here in5days yet the stuff only cost 12£! If I want to send stuff bk I have to pay and I dont get the the shipping fees back at any point! How they can get away with this I dont know. I complained about the 24hr shipping service 3times, as the stuff was shipped out over a week later! They sent back a link to the rules every single time, even when I pointed out how I didn't get what I payed for. I've spent over 100£ for my daughters birthday on my last pay check so I'm praying something worth giving comes, or they've ruined her birthday
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13570353
Sincerely,
LightInTheBox Customer Service