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tara G.

  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since October 2016

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2 Reviews by tara

I'm hooked on this site lol always checking it to grab a one off bargain! Super fast delivery and they refund both the item and delivery charges on request. I've grabbed so_0 many bargains. ...well worth a browse. ... hi-five e5!!!
I ordered a long wool coat on one order, its the only order that's arrived so far and was far from what I ordered! I got a cropped jacket made of felt that children use in nursery to decorate things with. The shipping cost more than the goods, yet two weeks later I'm still waiting for items that was supposed to of been shipped in24hr!! Looking at my bill they've now upped the price so its gone up during transit! I payed 21£ for it to get here in5days yet the stuff only cost 12£!! If I want to send stuff bk I have to pay and I dont get the the shipping fees back at any point! How they can get away with this I dont know. I complained about the 24hr shipping service 3times, as the stuff was shipped out over a week later! they sent back a link to the rules every single time, even when I pointed out how I didn't get what I payed for. I've spent over 100£ for my daughters birthday on my last pay check so I'm praying something worth giving comes,or they've ruined her birthday
LightInTheBox F. – LightInTheBox Rep
Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13570353

LightInTheBox Customer Service

tara Has Earned 3 Votes

Tara G.'s review of LightInTheBox earned 3 Very Helpful votes

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