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Tanya R.

Cincinnati Ohio

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1 Review by Tanya


I order groceries for my elderly mom and stepfather. On 7/28 "Gabrial" (Doordash) did not call or text before delivering the order to her house. My mother called me right away and told me someone else's food was on her porch. I called Walmart. The phone rang a long time before got an answer. I told the employee what happened. He said to give away, donate or use the items that were delivered. They were unable to exchange them due to covid. I would not be billed for them. He took down the order number. I order the same items to be delivered 7/30. That order was correctly delivered. I was billed for both orders! I tried again to call Walmart but could not get through. I disputed with my credit card company. Some dishonest employee at Walmart lied and told the credit card company that the order was delivered and in good condition (?!) so the credit card company rebilled me the disputed amount! My mother is now sending them a letter. This is a lot of work and aggravation. The Walmart employee who lied on the credit card dispute (They didn't even have to sign it!) needs to be fired. I have tried reaching to higher Walmart employees. They said they are not going to correct it because I got the credit card company involved. This Walmart is in Western Hills in Cincinnati Ohio.

Tip for consumers:
Put your groceries on a credit card. That way you have back up if they try to bill you for something you did not receive.

Products used:
I signed up for their competition. They are great :)


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