Tanya p.

Their quotes for car hire in Portugal were cheap. Then they added on "theft and excess protection" without my knowledge or consent or giving me info on it. They took 60 euro out of my account for it-the entire rental was only 120 euro! Down the bottom of the paperwork i only got on my phone it lists it and says its refundable. I only noticed it taken from my account after id got the car so they wouldnt refund it. When i tried to contact them via email it took 3-5 days to respond and then only with some generic bull$#*! reply nothing useful. I tried to use theiir online support a dozen times and it never worked, i tried calling them 5 times and waited over 20 mins each time and ran out of credit. I got through once and the lady was hopeless, i waited another 10 mins of credit for the manager and was hung up on. Woeful.