Tanya L.

I want to give a review on my resent experience with Grub Hub. Last night around 7 pm my husband and I decided to order food and have it delivered to our home through Grub Hub. We placed our order and received confirmation our food would be delivered within 40-45 Min. 40 min went passed then 45 min passed. We understood it may take a little time but then an hour and 30 min passed and still no food. My husband called and was told the driver was on its way so we waited and 2.5 hours went passed still nothing. So we finally decided to request a refund. My husband called Customer Service and told the rep re want a refund but this time we were put on hold for a very long time. Then got hung up on. Woke up this morning and checked my account and found my funds were not returned to my account. I did get in contact with a rep and he stated he would return my funds so I will give it till the end of the day. This is not the 1st time this happened. This was very disappointing. Its one thing to not have your food delivered but to keep my money after requesting it back is something I wont accept. This is not right what your company is doing.