Tanya K.

I wish I could give them zero star. I've ordered from zara for years now and never had an issue until now. I ordered $200 worth of kids clothes for my nephews birthday online and had it shipped directly to my sisters house. Well they never received the package and nobody stole it cuz she lives in a cul de sac where everyone knows everyone and will let each other know if they see anything or anyone suspicious. She receives all of her other packages from other companies but this is the 2nd time she didnt receive one from zara. So i called customer service and they said they would investigate. Didn't hear back for few days so I called again and they said they're still investigating. Well today i called again and i was told that it was delivered to the correct address and that there was nothing wrong so therefore they can't do anything. ARE YOU EFFING SERIOUS?! He kept telling me it was delivered so they can't give me a refund or re-deliver the items. I had to call my bank to dispute the charge cuz I am not just letting $200 go down the drain when my nephew didn't even receive his bday gift. NEVER SHOPPING WITH THEM AGAIN!