I had read some negitive reviews so I was a little hesitant to oeder, but the price was so good I thought I would give them a try. My family's dog passed away on a Thursday, that night I ordered 4 small stuffed German shepherds with bandanas personalized with her name. Based on the reviews and the added personalization I thought it would be weeks before they arrived. They came on Monday! That is faster than Amazon! The dogs are also adorable. For the people who did have to wait, I guess I would rather wait for a real human to pack my order than to give the job to a robot. I also noticed most bad reviews are at least 5 years old.