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Tanise C.

Queens,NY

Contributor Level

Total Points
82

1 Review by Tanise

  • Enterprise Rent-A-Car

2/27/21

Rented a car, no issues getting the car, no issues with the car, no issues returning the car. Enterprise employee came out, sat in the car and inspected it, i guess to check gas and mileage. He sat in the car for about a minute, scoping everything out. Exited the car, we both walked around the car to inspect for damage, nothing. He told me i was good, I'd get my deposit back and have a great day. Unfortunately, at least 4 hours later another enterprise employee called me and said the car smells like smoke; they are charging me for it. This was December 2nd, i remember because a few hours after i dropped off the car, my aunt passed away. That call from enterprise was the last thing on my mind at the time, so i hung up as soon as he finished talking. But i know exactly why they accused me of smoking is because i am a 21 year old new driver; and i left a bottle of febreze in the car that i had to buy since i bought some fresh fish from the market, i was starting a journey s a pescatarian. A month or so later, i posted a review and someone contacted me to try to solve the issue. Ha! Update on there "customer service and conflict resolution", a manager did escalate my issue to someone higher up. When i explained to them that i don't smoke and had air freshener in the car because i went grocery shopping and bought fresh fish, she proceeded to tell me that the reason why i was charged was because the smell of a fresh fish was so bad that they had to get is professionally cleaned, which seems like bs, because they first said it smelled like cigarettes. Cigarettes and fish have 2 totally different smells. I feel like instead of admitting that because they seem air freshener and assumed i was smoking since i'm a young driver; they had to come up with some excuse to try to make them seem right. Or maybe that's there way of increasing funds they might've lost since the pandemic! Probably could've told them i farted and they would've tried to said i pooped in my pants! It's sad! I'm fully aware raw, fresh fish from the market with the head still on it; it smells, but it's nothing a car wash or just rolling the windows down couldn't fix! There is no possible way the smell of salmon and bass could've possible rendered a $200 cleaning fee, especially since i had it in a styrofoam cooler! I also went shopping the day before the car was due to be returned, there's no way it could have even been THAT bad still. Switched to zipcar to do my biweekly fish shopping, NEVER had a complaint about the smell, and i've definitely left air freshener in a zip car a few times!

Tip for consumers:
Everything they say to you, PLEASE get in writing. if you are a young or new driver, they will accuse you of smoking. Ive seen other reviews of other drivers going through this as well, all under the age of $25. Experienced drivers, they will try to sneak an insurance charge on your bill, do not let them, if you decline any upgrades or additional services, make sure you have it in writing

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