TANIA V.

I ordered 2 items on 12th February and paid for 2 day delivery service. When the items hadn't arrived by the 24th February I called up and spoke to someone who instantly refunded my postage charge and said she would get the order despatched. Unfortunately only half of my order was received and when I chased again, I was told that the missing half of my order would be posted on 29th February. When by 17th March my order had still not arrived I called and emailed and requested a refund for this missing item. I had changed bank accounts within this month and was told that the refund could only go back to the card I had paid on. Disputing this, I asked for the money to be returned to my new account or via paypal. After several back and forths via email (between 17th-23rd March) I was told that my complaint was being handed to Travis the CEO and he would process the refund on PayPal with the email address I had supplied on 24th March. Now on 6th April, I AM STILL YET TO RECEIVE MY REFUND. I have contacted Trading Standards about this today as nothing has been done