I recently made a purchase from Lulu's for three times. When my items came, they sent three addditional items that I did not order. I called customer service and informed them of this incident. They seemed very thankful and offered me an online credit. When I received the credit, it was for $15. Not only did I find it a slap in the face but all of my friends did as well. Those items were worth $150 combined, and I was being extremely considerate by calling Lulus and emailing items of the photos of the items. If I were to send the items back, which at the point I'm debating because I feel slighted, I would have to take 30-45 minutes of my day to return them because I would have to find somewhere to print the label and drive to mail the items back. $15 doesn't allow me to purchase anything but clearance jewelry from their on their site due to the cost of most items, and for extent that I would have to go out of my way to return the items it's simply not worth it. Furthermore, I returned a pair of shoes that I bought because they were too big and they will not issue me a credit on something I paid for until I return the items. This mishap was no fault of mine, and theyre refusing to return a credit on something I am rightfully owed. As merchants, I am not required by law to return those items because they willingly gave them up, so refusing my refund seems pretty illegal. If I received a fair credit for my honesty and the efforts I would have to go through to return the items I would, but my time and honesty is worth more than a $15 credit.
Hi Tanetra!
Thanks again for reaching out. I am so sorry for the experience and delay with your refund. The refund was issued on 5/09 and should be posting any day! Please let me know if there is anything else that you need or that I can help you with. Have a lovely day! XOXO