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Tanetra H.

Contributor Level

Total Points
164

2 Reviews by Tanetra

  • ASOS

7/24/17

I ordered 4 items from ASOS. Two monokinis and a matching bikini. I returned all four items because they were too small and received a refund for 3. I contacted them via chat (they have no customer service number which is annoying but besides the point), and she said that they would contact me in 48 hours. Well, four days later I had still not heard from them. I contacted them again, and the woman said they inaccurately sent my request over and it would be an additional 48 hours before I heard from someone. Not only that but she misspelled my name wrong twice. Not only did they mismanage my return, they mismanaged my customer service request. The misspelling of my name makes me feel as if they are a careless company with no priority for customer service.

  • Lulus

5/11/17

I recently made a purchase from Lulu's for three times. When my items came, they sent three addditional items that I did not order. I called customer service and informed them of this incident. They seemed very thankful and offered me an online credit. When I received the credit, it was for $15. Not only did I find it a slap in the face but all of my friends did as well. Those items were worth $150 combined, and I was being extremely considerate by calling Lulus and emailing items of the photos of the items. If I were to send the items back, which at the point I'm debating because I feel slighted, I would have to take 30-45 minutes of my day to return them because I would have to find somewhere to print the label and drive to mail the items back. $15 doesn't allow me to purchase anything but clearance jewelry from their on their site due to the cost of most items, and for extent that I would have to go out of my way to return the items it's simply not worth it. Furthermore, I returned a pair of shoes that I bought because they were too big and they will not issue me a credit on something I paid for until I return the items. This mishap was no fault of mine, and theyre refusing to return a credit on something I am rightfully owed. As merchants, I am not required by law to return those items because they willingly gave them up, so refusing my refund seems pretty illegal. If I received a fair credit for my honesty and the efforts I would have to go through to return the items I would, but my time and honesty is worth more than a $15 credit.

* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user karenj100
Karen J. – Lulus Rep

Hi Tanetra!

Thanks again for reaching out. I am so sorry for the experience and delay with your refund. The refund was issued on 5/09 and should be posting any day! Please let me know if there is anything else that you need or that I can help you with. Have a lovely day! XOXO

Tanetra Has Earned 4 Votes

Tanetra H.'s review of ASOS earned a Very Helpful vote

Tanetra H.'s review of Lulus earned 3 Very Helpful votes

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