Ordered $71 plus dollar flower arrangement with balloons on Thursday for next day delivery. Received confirmation of order. By 9 pm Friday flowers were still not there. They claimed truck broke down but will refund money, give $20 gift certificate and send token flower arrangement not of my choice. Flower arrangement looked like left overs...wrong color, wrong flowers in fact looked like mini funeral arrangement. Disgusted and would not recommend them to a dog. There is no same day, customer service tells you to email them and then never responds. if you call "place an order" you get someone that swears they are going to do the right thing but not one of four emails was ever answered! Token flowers sent were pitiful...better I had bought them from in hospital or street flower stand. I noticed that flowers I picked said FTD arrangement? I wonder if FTD knows they are losing business with the shyster florist? Use a reputable company...this one wont be around for long! Doesn't deserve a single star.